Shipping & Care
Dispatch and delivery
Orders dispatch from Yiwu, Zhejiang, China. Enter your destination in the cart or checkout to see the delivery methods and shipping charges currently available for your order. Review the final total before placing an order.
Delivery timing depends on the destination and the piece you choose. If you need an item for a particular date, contact the studio before ordering. For custom work, we discuss the design, quote and timing before making begins.
Caring for decorative ceramics
Follow the care information on the individual product page. For pieces with hand-painted or raised decorative details, gentle hand washing with a soft cloth is recommended. Avoid abrasive cleaners, sudden temperature changes and impacts to handles or sculpted details.
Microwave and dishwasher suitability depends on the individual piece and its decoration. If it is not stated on the product page, ask us before using either appliance.
Questions about your order
If a piece arrives damaged or you have an order concern, contact the studio with your order number and relevant photographs. Please read the refund and returns policy for the applicable terms.