Refund and Returns Policy
Last updated: September 6, 2026
At DIY Ceramic Studio, we want you to be happy with your purchase. Because our products include handmade and delicate ceramic items, please read the following refund and return conditions carefully.
14-Day Return Policy
For eligible products, you may request a return within 14 days after your order has been delivered.
To be eligible for a return, the item must be unused, undamaged, and in the same condition in which you received it. The item should also be returned with its original packaging whenever reasonably possible.
Please contact us before returning any product. Returns sent without contacting us first may not be accepted.
Handmade Products
Many of our ceramic products are handmade or hand-finished. Small variations in color, glaze, texture, shape, brushwork, or other handcrafted details may naturally occur. These variations are part of the handmade character of the product and are not normally considered defects.
Customized and Personalized Products
Customized, personalized, made-to-order, or specially commissioned products cannot normally be returned or exchanged because they are made specifically for the customer.
This does not affect claims involving products that arrive damaged, defective, or materially different from what was ordered.
Damaged, Defective, or Incorrect Items
Ceramic products are fragile, and we take care when preparing them for shipment. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please provide your order information and clear photographs of the product, packaging, and any visible damage. We will review the issue and, where appropriate, offer a replacement, refund, or other suitable solution.
Please keep the damaged item and its packaging until we have reviewed your claim, as additional information may be required.
Non-Returnable Items
We generally cannot accept returns for:
- Customized or personalized products, except where damaged, defective, or incorrect;
- Products that have been used, intentionally damaged, or altered after delivery;
- Products returned outside the applicable return period, unless otherwise required by law;
- Items that cannot be returned due to applicable health, safety, or legal restrictions.
Return Shipping
If you are returning an eligible item because you changed your mind or no longer want it, you are generally responsible for the return shipping costs.
If the return is caused by our error, such as receiving an incorrect, damaged, or defective product, we will provide an appropriate solution after reviewing your claim.
Please contact us before shipping a return so that we can provide the appropriate return instructions and return address.
Refunds
Once an eligible returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method. The time required for the refund to appear may vary depending on the payment provider or financial institution.
Exchanges
If you receive an incorrect, damaged, or defective item, please contact us before returning it. Depending on product availability and the circumstances, we may offer a replacement, exchange, refund, or another appropriate solution.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered production, customization, packing, or shipping.
Customized or personalized orders may not be cancellable once production has started.
Your Legal Rights
Nothing in this policy is intended to limit any mandatory consumer rights that apply to you under applicable law.
Contact Us
If you have questions about a return, refund, damaged item, or order issue, please contact us through the Contact page on our website and include your order information.